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Topsail.com Civil & Criminal Subpoena PolicyMerlix LLC Privacy Policy prohibits the release of customer or account information without express permission from the customer, except when required by law, to conform to the edicts of the law, or to comply with legal process properly served on Merlix LLC or one of its subsidiaries or affiliates.If you seek the identity or account information of a Merlix LLC customer in connection with a civil legal matter, you must fax, mail, or serve Merlix LLC with a valid subpoena. If you seek the identity or account information of a Merlix LLC customer in connection with a criminal matter, and you are a member of the law enforcement community, you must fax, mail, or serve Merlix LLC with a valid subpoena. Submission of Subpoenas Merlix LLC is headquartered in Greensboro, North Carolina and all civil subpoenas should be served at that location or mailed to: Legal Department Merlix LLC 2207 Fleming Rd, Suite 340 Greensboro, NC 27410 Alternatively, the civil subpoena can be faxed to: 336-217-8086 Attn: Legal Department Notice to Customer and Response Time Upon the receipt of a valid civil subpoena, Merlix LLC will promptly notify the customer whose information is sought via e-mail or U.S. mail. If the circumstances do not amount to an emergency, Merlix LLC will not immediately produce the customer information sought by the subpoena and will provide the customer an opportunity to move to quash the subpoena in court. Merlix LLC reserves the right to charge an administration fee to the customer by charging the Payment Method the customer has on file with Merlix LLC or our subsidiary. Fees for Subpoena Compliance Merlix LLC will charge the person or entity submitting the civil subpoena for costs associated with subpoena compliance. Payment must be made within thirty (30) days from the date of receipt of the Merlix LLC invoice. Checks should be made out to Merlix LLC Merlix LLC's subpoena compliance costs are as follows: Research - $125.00/hour Secretarial - $55.00/hour Federal Express - Cost as Billed Copies - $.25/page Policies Regarding E-mail Merlix LLC will not produce the content of e-mail, as the Electronic Communications Privacy Act, 18 U.S.C. ?2701 et seq., prohibits an electronic communications service provider from producing the contents of electronic communications, even pursuant to subpoena or court order, except in limited circumstances. Merlix LLC's e-mail servers do not retain deleted or sent e-mail. However, deleted e-mail may be recoverable from back-up servers for a period of up to thirty (30) days. Merlix LLC reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the Merlix LLC e-mail address is related to the pending litigation and the underlying subpoena. |
